I think its very very hard to put a cost on performance.
A few seconds here or there is very draining on people. How do you measure if people are avoiding doing things, or putting off work because their tools are janky. How do you measure how much time people spend complaining about how slow their computer is?
If they are a normal business admin they are very replaceable. So you don't have to make life easy for them unless they can justify the cost of doing so.
How busy are they?
If you have a 1 EFT position filled by an administrator that is only 60% busy then there is no cost in slowing them down until they're at 100% capacity. Then you might think about making life easier for them to avoid having to hire the next administrator. If people avoid doing their job because they don't like their tools that is a disciplinary matter. Time to find an administrator that can do the job required.
That is a mentality which is too horrifiying to find proper words to describe.
> If people avoid doing their job because they don't like their tools that is a disciplinary matter. Time to find an administrator that can do the job required.
It's human nature to avoid difficult things. Discipline only goes so far; it happens subconsciously.
And anyway, small inefficiencies add up to mountains, but it can be hard to see what's going on when everything is just pebbles everywhere.