An interesting effect, even though they can't avoid calling young adults "lazy" even when that contradicts the rest of the article. I would say that office printers are complicated, and people usually learn how to use them by watching other people in person. Also, I would hope this leads to less crap being printed in general.

It mentions apps a lot, implying that users use apps because they are simple and can't be bothered to do anything complex. I would point out that Apple and Google spend billions and billions of dollars to get users to stay in the walled gardens.