The article mentions the equation of state. Fun fact: neutron stars are probably the most complex objects in the Universe. Black holes by comparison are quite simple: describle with three quantities (mass, spin, electric charge). An equation of state would tell us how large these can get, for example.
Consider the nucleus of a normal atom. We know and have mapped out electron shell structures. Nuclei too have structure but it's way more inscrutable and complex as you have to deal with the electric repulsion between protons, the strong interaction between quarks (and gluons) and the strong interaction between nucleons. AFAIK we don't really have a good model for this.
Now imagine that scaled up to something 20km across where gravity has also become a significant force and obviously we don't have a quantum model for gravity anyway.
In addition to all of that you have to deal with fluid dynamics. The article mentions nuclear pasta and theorized crystalline structure within a neutron star but in outer layers its likely it acts more like a fluid.
And then there's things can collide in unbelievable energetic interactions, such that we can detect the ripples in space-time billions of light years away. We're talking 5-10 Solar masses converted to energy in less than a second.
[1]: https://en.wikipedia.org/wiki/Magnetar
EDIT: fixed Solar mass typo