Ask HN: How do I go on holiday/vacation as a single founder of SAAS app?

10 points·mattvot··4 comments

I'll be going to a isolated place in Scotland with no internet for 10 days. How can I minimize the effect on my SAAS app and clients.

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Its all about communication with your current and future clients. Depending on the no of clients you have, send them all an email or call them individually. Let them know, that you're going on adventure, why that matters to you, and you won't be available for that period. Thank them for their patronage and give them a 10 to 25 % off of a future bill. For the future clients, set an auto reply message doing the same, and contact them personally when you get back. In short, be honest, prepare and execute.

Thanks, good ideas. I think notifying clients is the best thing to do. The thing I'm most worried about are technical issues, and not being able to resolve them fast. Hiring a freelance developer to cover the shift could work.

Depending on the signal strength at the place you are visiting you could invest in a 3G Mobile Broadband dongle.

Alternatively if you have plenty of time before the trip you could train someone to handle the business for you on a freelance basis.

This one is simple - I have lived with the same issues for years. You don't go on holiday to places without a decent Internet connection - 3G if you can't get broadband. You can visit the Greek Islands (say) or just about anywhere with a population density or tourist numbers that will result in decent connection options. This is part of the commitment you make to your business.

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