Ask HN: Is it normal for Microsoft Azure support to send you to a 3rd party

I was interested in starting to use Azure for a project at work and was trying to figure out how much a VM costs when it is in the shutdown state. But the support/sales guy just said he could not give me pricing but told me to contact a 3rd party company for support.

>Thank you for waiting. Big Green It, LLC and GOBI TECHNOLOGIES INC will contact you to provide detailed information regarding billing and pricing for Azure VM. They are with Azure competency (VM)and certified from Microsoft. We hope to collaborate with your chosen specialist to complete an efficient business.

Is this normal operating procedure for Azure or is the support guy going rouge and trying to send clients to his friends?