It's worse than that "Hi there! I am sorry to hear your account is suspended.Due to limited verification process here we aren't able to review suspended accounts.Our support always review all the details on the account before providing the final decision. I am sorry it was not appealed.~Olga"
surprised they let their twitter support team freehand these instead of using macros. "Person has been banned and is upset" copy/paste
I imagine if/when this story hits tech news outlets, someone in the eBay management chain will be regretting that response. No reply at all would genuinely be better for them than something so half-baked and kafkaesque.