In the past, for customers in healthcare and fintech, we've had to actually pass on signing more restrictive contracts (BAA's, etc..) due to the liability. For such a small company, it was hard to be comfortable with situations like that.

Since then, we've done a couple things that will hopefully open up more opportunities to work with these sorts of companies. First of all, we have a "privacy by default" mode that obfuscates all text by default (see https://www.highlight.io/docs/getting-started/client-sdk/rep...). And secondly, we're hoping that open sourcing the tool will help these companies control the data they're collecting so they don't run any risks, and long-term, these companies pay us a license of sorts.