You and I zeroed in on the same section. I zipped through the video and found the pertinent part[0]. It's not so much an insult as it is unequal treatment for QA (which...is an insult). QA makes the world spin though. Never a good idea to take them for granted.

[0]https://youtu.be/NVDpaqFLD24?t=158

Pretty much every game company has always insulted QA, it's a major problem in the industry.