My companies have been google customers for years, have spent hundreds of thousands of dollars with them, they’ve never cared about us. Bad service and sometimes impossible to reach a person.
Google brought in around $284B in 2022, Big customers are at least double digits, so for Google, one needs to spend at least ~ 30B/yr to be considered a big customer to them.
Let's assume that billions is actually 99B. So roughly 10B/yr. This is roughly 4% of their income in a year(~ 284B in 2022).
Big customers are at least double digit % of their income.