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Anyone here can comment on how good or bad is the support on OVH or Hetzner when opening a ticket?

I'm taking this chance to move my VPSs to an Europe-based provider, and if possible I would prefer to choose based on how good their support is when something happens.

I'm also open to different providers if anyone has a suggestion, preferably based in Europe.

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As someone who has used both, Hetzner felt a bit more customer-friendly overall.

I've caused two issues that was my fault and Hetzner was willing to help out while OVH told me tough luck.

I accidentally picked the wrong option in OVH Cloud and picked the one month up-front option and quickly destroyed the VPS after, it was barely on for 1 minute but that was enough to demand 60 euros for me. Sure, my fault but it should've been obvious that it wasn't intentional.

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