> What does it mean to be worst-in-class for text chat

Poor discoverability of, basically, everything, paste doesn’t support standard options like pasting text only without formatting, so cutting and pasting from format documents takes either manual format correction or using a third app to paste without formatting and the cut again to avoid the ransom-note look. Formatting that supports Markdown entry (kind of), but only Word-style WYSIWIG editing. Teams text chat is a major let down coming from, say, Slack.