Loyal to the Company
dilbert.com
dilbert.com
There are companies loyal to their employees. They tend to be small and family-owned, though, and when the family retires or loses control, the new owners tend to be markedly less loyal.
For a quarter or two it worked and then the company descended into a death spiral and he was fired. My Dad got another good job and did OK. Poor Morton Salt never recovered, they've been sold a half dozen times and aren't even the largest salt company in America anymore.
Maybe they do and people make the moral choice not to care as they plan on being long gone before the failures?
Maybe they teach that bit too?
Sorry for more questions and answers as I have NOT done an MBA myself.
It's a shame because Morton Salt sounds like it was irreparably harmed which is a huge cost for a lot of people (jobs and profits lost) but the CEO at worst just loses their job after a couple years if they hadn't moved on already.
There's a reason that company's layoffs usually affect those with the least time there, because its the least harmful strategy. Surprised that fact isn't part of the MBA curriculum.
I don’t care about getting management position. Soot someone with MBA replies in the thread I might save some money.
But he claims to have remained CEO until 2019 https://www.linkedin.com/in/christian-herrmann-cfa/
Maybe I'm just overly cold and "literal", but an employment agreement is just that: an agreement to exchange value for value. In general, I loathe the idea of an agreement that I can't renegotiate. Do I owe my employer something? Yes, to the extent that it is agreed upon contractually. Does my employer owe me something? Same deal.
I just don't understand what "loyalty" in this context is supposed to look like. If my services are a net disvalue to the company they should continue on as though that's not the case? If I'm unhappy at company or receive a better offer elsewhere, I should continue on despite it not being in my best interest?
If that's what loyalty is supposed to mean then I don't want it either as employee or employer. Let's just get an agreement in writing and then take it one day at a time.
If you want to completely get rid of that, even the slightest imperfection in designing the bounds of a given employee's duties is going to result in whatever processes that person relies for grinding to a halt and everyone being trapped in a constant run-around of "That's not my job".
That said, given that companies have been increasingly unwilling to extend even the most basic loyalty to its employees, the right move for workers is to become more transactional. Normally, the accrued "credit" gained through loyalty might dissuade you from switching jobs even if you get a nominally better offer, but if that's no longer a factor, workers have no reason to hesitate about just looking at the bottom line on their employment agreement. This might be damaging to the broader economy since job hopping has considerable productivity costs, but on the individual level, it's the clear right choice.
I think there are different flavors of this but they generally fall into one of two categories:
1. Short-term vs. Long-term
* Employee: I'm not getting a raise this year but I trust that they'll make it up to me. This project sucks but they'll put me on a better one next time.
* Employer: We don't need to keep this person on the payroll right now but we will in the future.
2. Past Behavior Predicts Future Behavior * Employee: The company cut me some slack when I was going through X, or kept me on even when the economy tanked, so I'll forgo a slightly higher salary at a place that might not happen, in case that situation happens again.
* Employer: This person stuck it out when times were tough and didn't quit when we cut hours last quarter, so we're going to keep them around.
I'm not saying these are always this clean, or always the right decision, but I think they answer the "what does it mean" question in terms most people could identify with. You're probably going also going to see this more in companies that have a higher learning curve or where there is more personal attachment involved (e.g. small town/community where you're going to see them every day). If you're a Shiny Widgetmaker at the only company that makes Shiny Widgets, loyalty is probably worth it. If you work for a megacorp and were hired and fired by spreadsheet formulas, loyalty probably makes less rational sense for either side.For example I know companies that have done a lot to help an employee with a critically ill spouse. I would feel some loyalty even if the company helped a colleague.
And there are some jobs where employees risk getting unpopular with customers, colleagues, the public, etc. They should take note of whether the company tend to support its employees or throw them under the bus, even if they did nothing wrong.
Loyalty is not about accepting a lower value relationship for the sake of not wanting to change, it is trying to optimize the value of relationships over a longer period of time. That means, among other things, ongoing investment from both parties to improve the mutual value of the relationship.
This applies to all forms of relationships, not just employment.
“We’re like a family” was the motto and that was true, in the same way you have that dirt bag uncle and drama queen aunt that you invite to all the functions because they’re blood, we had the “he’s three years from retirement so we can’t get rid of them” relationships with tenured staff nearing their pension. We had a Network Analyst pulling around 90k a year that failed to train up over the years and fell behind to the point of uselessness. The entire job for this person was to “maintain our antivirus” which entailed installing and updating Macaffee, manually, on a few hundred machines. Maybe manning the help desk at lunch if they had to go out for calls here and there. No more, no less.
That, to me, is loyalty. It’s an awfully kind of loyalty in some sense but a beautiful kind at the same time.
You could say that's inefficient and it is, but given what pathetically little the civil service can offer you, "job security" really needs to be part of it.
So what they see is promise low taxes today, get votes today, let tomorrow’s taxpayers deal with debt problems. I cannot blame them, the voters give the leaders the wrong incentives.
It goes way beyond that point. Your tenure in a company requires you to specialize and develop your skills to meet the needs of your employer. When you are fired then the employability of those skills might be none or even detrimental to finding jobs anywhere else. The longest you work for an employer, the more potential you risk losing.
Also, you will leave an employer at a different stage in your life. Your ability to allocate your time and energy to onboard onto the requirements of another company can be severely limited due to factors like your family responsibilities or even your health and energy levels. Working for a company always requires you to waste potential that could be used.
Lastly, you will make life decisions around your work. For example, you might buy a home based on factors such as where your workplace is, your job requirements, and your salary range. If you're forced to switch jobs you might be forced to sell your home at a point in time that is detrimental to your interests.
For a company, an employee is expendable. For an employee, being fired can and often has a profound detrimental impact in their life, physically, mentally, emotionally, economically, and socially as well.
A job is not a mere business deal. A job is a social contract. An employer demands employees to make life changes around them, and employees are expected to comply. It's profoundly unfair and one-sided to make believe that an employee's social responsibilities only go as far as their paycheck.
In fact asking for employers to use empathy only makes the problem worse. Because then the ones who actually have it use it, then they are surpassed by those without it. So the world is even more slanted toward those without empathy. It also prolongs the problem by letting people ignore the problem because it’s not that bad yet.
Companies run on machine language. Legalistic policies and KPI’s are a form of machine language. There’s no empathy in that. It’s no easier to make a company act responsibly and ethically toward people than it is to make a computer do so.
If we were working for computers, we wouldn’t expect them to give us quality of life out of the kindness of their hearts, we’d define the inputs and outputs, policies etc, and create a context that manages their lack of empathy and prevents it from destroying everything
This is intentional- an employee who feels secure is an expensive employee.
Mitch Mconnell debating $200/wk Covid relief funding: "my god, they won't work!"
Loyalty means that while the company may be losing money for some transitional period of time, they are going to invest some time & treasure in their employees or transition them to a new role.
Usually when companies are cold to their folks, it’s a one sided arrangement. You’re expected to stay 30 minutes late routinely because you’re a “team player”, but you’ll be penalized immediately for starting 6 minutes late.
In general, there’s a broad line between being an asshole and a pushover. If you’re an asshole, you shouldn’t be surprised when people don’t like you. If you’re a pushover, you shouldn’t be surprised when people don’t respect you.
With tech companies, they deliberately setup a cushy work environment to attract staff. When stock market conditions started impacting the executive compensation, the terms changed in a bizarre way. Some layoffs are almost completely random, and people generally resent being sacrificed to the volcano gods.
So for an employee: not charging bogus overtime, not being a stickler, helping those around you, helping the business succeed. Not bailing at the first sign of trouble.
For an employer: paying for overtime, being flexible with rules, proving assistance outside of work, helping the individual succeed. Not firing at the first sign of trouble.
Sadly the current bunch of CEOs appear to be simply numbers guys, rather than effective managers, and seem to think that the pinnacle of management is being the Hard (Wo)man who can slash the workforce at the drop of a hat, rather than being a thoughtful leader who understands the value of their workforce and how to direct them.
In exchange, I have more reason to stay and provide continuity, preserve domain knowledge, etc.
It's ok to have a cold or literal view of an employment agreement. In my opinion that's valid, and looking at your agreement through that lens gives you a lot of information about the intended term or duration of the agreement. Sadly, it's increasingly common for that duration to be "until the next re-org or downturn".
The cold market-oriented view other HN'ers are espousing is certainly valid, but there are many, many small employers whose owners have a personal relationship with the employees.
It IS naïve to expect that from a very large company, though, where the managers' span on one job is a couple years, at most.
I think that one of the reasons that the area is so patriarchal and right-wing is because that's the career experience of a lot of people over there. They work forever at one place, maybe survive a few layoffs, and are generally well taken care of. This deludes people into believing that it's how it is for everyone: that you can simply roll out of bed after high school and get a life-long career which will afford you a middle class lifestyle.
Company "loyalty" is sometimes a valid concept, but the probability goes down the bigger the company gets.
"I worked hard, my employer treated me well, and I retired early. It's not that hard!" Does not take into the account the workers that worked hard and in return were abused by their employers.
> They work forever at one place, maybe survive a few layoffs [emphasis added]
I think you need to look the term up if you want to use it correctly. It's about statistical sampling, not about generalizing from one or two examples.
https://en.wikipedia.org/wiki/Survivorship_bias
it does not merely refer to people who've survived at something.
From your link.
However, if you insist on having the last word, go ahead.
However, in this case the thing I described really is survivorship bias in the original sense of the word. See:
https://en.wikipedia.org/wiki/Survivorship_bias
"Survivorship bias or survival bias is the logical error of concentrating on entities that passed a selection process while overlooking those that did not. This can lead to incorrect conclusions because of incomplete data."
In this case, the selection process is not getting laid off.
Just thought I'd pull the quote from your link that says the opposite of what you're saying. It may have originally come from statistics, altbough I don't think that's the case. The Wikipedia article certainly doesn't say so.
on that note judging by some of the HN comments in general (not this topic) ) overall, it looks like a fair number of HN commenters do not have their dads in their lives.
Long-time employees can be hard to get rid of. One good deed, closing one big deal, sticking with the company during tough times, being buddies with the right people...
A lot of owners can be sympathetic to certain people as well. Keeping employees that miss work for any excuse, moochers that get raises for no reason, bad performers, it can be tough for other employers that won't realize that there isn't anything they can do themselves about this, and to just focus on their own work.
On the other hand, I've seen people go through family crisis, health issues, etc and still receive a paycheck for months at a time when missing lots of work.
That's a loyal company.
To the extent that some companies are loyal represents a market failure. TBH, I’ll take a safety net and free education to re-train in a new industry any day of the week over a boss doing me favors and making me feel like i owe favors too. Our economy is beyond bartering and favor systems. Keep personal relationships for personal time and work relationships at work time. I’ll be friends with my peers, i don’t need to be friends with the boss.
Any contractual relationship has a transactional side. And an employer-employee relationship is asymmetrical in a way that will always impact things, and make it impossible for a 100% human relationship to form. Any attempt is like a Frankenstein version of a real friendship. If you want to be friends, it requires equal footing, that means equity and partnerships.
- GP says that loyalty isn't always always a good thing because it causes small companies to keep incompetent or lazy employees.
- You make an ideological remark about how GP is "sticking up for Corporate Man" by saying that.
- I respond that yes, in fact, small companies often do employ useless people out of misplaced loyalty, perhaps you just haven't personally experienced it.
- You somehow misinterpret my comment as accusing YOU of sticking up for companies. I did not. Don't worry, I fully understand that your entire philosophy boils down to "companies bad".
- You are here.
Does that clear things up, or are you still lost?
You then took that as a premise that I somehow would also belive in (of course I don’t).
Then you made your little ideological remark. And we were all better off for it.
> You then took that as a premise that I somehow would also belive in (of course I don’t).
Lol no, I didn't. You're either still misunderstanding, or being deliberately obtuse. My point is that some companies DO have loyalty, and a subset of those are loyal to all the wrong employees. I'm fully aware that you disagree with both of those things. If I thought you agreed with them, why would I have commented in the first place?
edit: In my area, ER's are no longer over capacity. Is this true where you are? I'm curious if we can determine a date for this milestone, because it'd be good to know statistically speaking for if an event on this level ever happens again.
"I refuse to suck up or become a schmoozer," I hear you say. That certainly is a common choice and it comes with certain daily freedoms and potentially some long-term negatives. These social constructs are true for all groups of humans and have been for thousands of years. It's not unique to the business environment. This is also why today's HN discussion examples of betrayal to the social norms reflect our sense of moral offense. Arbitrarily firing people feels wrong because it IS wrong.
Growing your political capital by expanding your social engagement and service network doesn't guarantee safety in a crisis, but it certainly increases the odds of remaining in the herd of survivors.
Work? Eh, the bubble-mates I have vary from "transactional business arrangement" to "kill the bosses and feast on their corpses" so the Overton window is pretty far from the "thirty years of devotion capped off with a pension" mindset.
Religion? Americans in general are losing their religion, and the people I'm with are on the forefront of that trend.^1 Hard to feel anything positive towards the GOP's Junior Auxiliary.
Family? People I'm around are all about cutting toxic family members out of their lives. "You have to stick with your family no matter what!" sounds like Evil Space Alien Talk.
1 https://www.theatlantic.com/ideas/archive/2019/09/atheism-fa... https://archive.is/DObne
He also welcomed me back to my old role when that job didnt suit me.
One of my neighbors a few years back worked at a lumber mill for 30+ years, including some serious downturns in demand for lumber when the owner of the company took little or no pay to make sure he could keep on his employees. The owner of the company? Super loyal.
The owner died, and his daughter, who inherited the company, didn't want to run it, so she sold it to a local investor who took one look at the books and laid off almost all the staff including my neighbor, replacing them with minimum-wage-ish workers. I don't think the daughter intended this to happen, she just didn't have the business knowledge to prevent it.
Luckily my ex-neighbor had less than a year left on his mortgage when this happened, and was able to pay off his house before unemployment ran out, but he wasn't able to find work (probably in part due to ageism). Last I heard (just before the pandemic) his attempt at starting a knife-sharpening business out of his home had failed and he was trying to sell the business, with still a few more years before he could collect social security (and give up full social security benefits by doing so).
The smaller the company, the less distinction there is between "the company" and "the people who own it". So it's possible to have something like loyalty/trust with the company if you have loyalty/trust with the people in charge
But there's always a difference, and it can always change in the time it takes to sell, or IPO, or take new investment
I understand what you're getting at, and this is why I support small businesses both with my money and politically, and when I can, by working for them. If someone has to look you in the eye when they screw you over, they're less likely to screw you over. And on the flipside, this is why I generally despise large corporations. More often than not, "scale" is achieved by creating enough distance between those in charge and those not in charge, and then mercilessly exploiting those not in charge.
But ultimately, the distinction between business and business owner will always be there at any size company, and loyalty, if it exists, will always be a trait of the business owner, not the business.
I would even add a further layer for public companies (vs large private companies): we might think of "those in charge" as management, and large companies certainly put more distance between them and folks on the ground, but public companies also have a big distance between investors and management. Most investors on the open market won't even be involved with the company directly - it'll just be a line in a portfolio, their only signal being buy/sell - and yet ultimately they are the ones "in charge"
Which is why we often get behavior that's not just disloyal or callous, but wildly irrational too
Another problem is that shareholders aren't a cohesive group. If the holders of the top 51% of shares vote as a block, they make 100% of the shareholder decisions but reap only 51% of the results. This greatly decreases the cost of doing things like buying a controlling interest in a competitor and running it into the ground, because you can get the holders of 49% of the shares to subsidize your cost. Shareholder behavior in this situation seems irrational if you look only at their behavior within the company, but it's rational in the larger context of their holdings.
This is a good point. I have had bosses I liked and trusted and I trusted them, but not the "company" as such. If you replaced them, it wouldn't be the same. Maybe I'd be able to trust the new person or maybe I wouldn't, but that's what would matter.
That aside, the company culture and rules can influence whether it's more likely to hire good people or bad ones. There are some companies set up to do regular layoffs and compete strongly enough that people are sabotaging each other and that just seems miserable.
I work for a place now that's a quiet, enjoyable workplace where everyone is trying to help each other do better while getting good compensation. Maybe I could make a bit more somewhere else, but I'm not sure it'd be worth giving up what I have now. Most people who work here have really long tenures (10+ years) and that's a good thing.
So they sold to Google. Oh well. Zagat was eventually spun out again. I don't know what happened to those long-time employees.
Maybe we should stop using the term "loyalty" because it unfairly implies absolutes -- at least in the minds of westerners.
Companies provide some value for employees that they don't get back from them, and vice versa.
Employers can "demand" loyalty, but as you say, it's basically a request. There's no legal basis for it or anything.
I think it's fine to have a culture of loyalty. It probably means you have a pretty good company. Demanding it doesn't work, and if it's not real loyalty, we don't have to be mad about it being one-sided.