I'm a hobbyist student of hymenopterology, not a professional researcher; this is an interest that needs to fit into a life with many competing concerns, rather than the work my professional life is built around. It should not be a great surprise when tools built for and by professional researchers fail to meet my needs - to say nothing of those tools being built to a typical academic standard of software quality, something in the implication of whose existence I am being quite generous.
I don't yet know whether Jendeley is any better, but it could hardly be any worse, and having been built with modern tooling and in a modern HCI paradigm offers significant promise of justifying my time and interest. (And as I do find things about it I don't like, it won't require software archaeology to fix them!)