The small font size and traditional 'luxury hotel' look of the header/footer really ruin it for me (example look how the tagline in the tiny logo is almost unreadable). Where they succeed (mostly) is in the page content layout and design.
Also, shrinking my browser window doesn't dynamically resize or shift the layout so -1 for unresponsiveness. I was on a sub page of the Boston location which may not have that flexibility but for 18M and 2012 ... it should.