The entire world is undergoing a shift because of the internet, but I don't see people talking about it. We've had a social system of personal ethics and credibility up till now, but "platforms" create this many-to-many relationship between everyone, none of whom know anything about the other, really. So everyone hides behind legal protections that are becoming more and more onerous. All of this only favors the bigger pockets. So it's a trend right up and past the point the OP is talking about, and will -- can -- only get worse.
I'm sure there's a term for all of the de-personalization, but I don't know what it is. I'm also sure that it's responsible for massive, widespread decline of mental health in society, but I digress.
And I say all of this after having dipped my toe into the consulting racket 25 years ago, working with a boss of a friend who turned out to be a giant asshat. (To wit: He embezzled all the company money on boats and trips.) I have ideas on some software that would greatly benefit some big companies in a particular market, but I know I'd have to work through someone else to make it happen, and I just don't have the energy to do that.