Usually when I search for error messages for a specific version of software it will respond with other versions. That is useless. That's not what 24 years worth of excellence in search should look like.
At the very least they should collate a dataset of say, one million queries, and try to use a LLM to find the correct answers using search. A better search ranking model will make the LLM generate more correct answers. Iterate until score is improved. Just make the result solve the task.