This.. my 5 year old dell laptop had so much issues, I though they got their shit together but the dell laptop I got this year for work had issues too.
I myself moved to an apple arm laptop which is 100x better.
Luckily I don't have any problems with my current Dell except overheating but that's a common issue, but after seeing all the problems with the XPS 12/15, Inspiron Plus 16, etc, I don't think I'll buy anything from them again.
i can only attest on personal experience, but yes...