I find it very strange that being in a room with someone is somehow different than being on a video call.
You can see the peoples' faces...what are you going to do in person? Touch peoples' naughty bits? Fart so everyone can enjoy? I don't get it. You are there to exchange ideas. Being face-to-face in person allows you to see the person's face and non-verbals. But you get that in a video conference.
I don't understand.
Be patient, kind, and spend an extra minute writing a more detailed email that is helpful to your colleagues. If you're a manager, give them the right tools and empower them.
But this is completely orthogonal to whether the work is in an office or remote.
If people are bad at writing, they can get better at it, like any other skill. I have a bad memory for voice/video conversations, so my preference is to always have a written email to go back to for reference.
But I'll still attempt to do what my other team members are comfortable with.