I sent a $25 Xbox gift card to a kid as Xmas gift. Guess what? The card was faulty, and the numbers were not visible at all. They sent me a picture and asked if Amazon would replace it. So, I contacted Amazon support, and they asked me to send a card back and gave me a return shipping label assuring me that it was under Amazon A-Z Guarantee. When my friend sent the card to them, they only refunded $0.32 and said the rest was restocking fees. Imagine if someone is buying MacBook Air worth $1000 and Amazon is giving you $1 as a refund saying $999 was a restocking fee. I explained to support over chat that it was a damaged Xbox gift card, but they refused and thought my friend messed it up while scratching it. So fuck Amazon. Their support is gone down hill, and it is all money-grabbing and scamming sellers. Also, they deleted my review. Only 5 stars reviews are appearing on the page except one person with similar issue.