https://www.ajc.com/news/business/amazon-is-upss-biggest-cus...
A few times the order has been marked as delivered with a photo of what is clearly not my house and customer service didn't understand the problem. They refused to either re-deliver / refund because they had "proof" it was delivered. Only when I threatened to do a chargeback did they refund and then, once again, I had to start all over.
It's been weird shopping at other places because some of them take 4 to 5 days just to get an order out of the warehouse and then have awful return policies. It's a trade off for sure.
I ordered some small parts for my lab. The delivery person somehow sneaks past the guard/receptionist and dumps it in a random waiting room somewhere in a massive hospital/university complex. It took a coworker and I hours to find one package; another never turned up at all!
We try to get deliveries from elsewhere now because, as fun as scanvenger hunts are, I do have other stuff to do too…
I don't believe Amazon is a logistics company... or not a good one.
A UPS truck comes out to my rural neighborhood every day, 2-day shipping from the Northeast is straightforward in an efficient ground network. 3-day shipping from Texas to Upstate NY is straightforward.
The difference matters because 2-day shipping competes strongly with going to the store. It is faster to drop everything and go to store than buy something online. Even finding time to go the store in the next 2 days can seem a hassle but in 5 days I can batch the trip with something else and with less pressure it seems fun to having an outing rather than a hassle.
It's a change that makes AMZN go from being the first place you go to shop for something to the last.
Now maybe it is different in urban areas, you really do appreciate the saved time when AMZN zips out three motorcyclists to deliver you three separate packages in one day. If that's what it is Amazon will really have the largest logistics network but the least cost-effective and that's not good for profits.
as mentioned they are bigger than FedEX already.
what will happen when the biggest ecommerce doesn't use FedEX, UPS, USPS anymore?
what will happen when other sellers have trouble getting packages to customers because some delivery zones are dominated by Amazon and they become unprofitable routes for other couriers?
why do you think Amazon launched the Buy with Prime button for third party sites?