Because thats what you do to evaluate it as a service?
It makes me wonder if these people have ever talked to a real person before. Spoiler: real people can be wrong too!
Real people take longer to be wrong. The potential volume one bad actor can generate matters; https://en.wikipedia.org/wiki/Gish_gallop is a dangerous enough technique when someone has to actually physically come up with the bullshit.
"Gish gallop as a service", essentially.
You can trust your friends to not straight up make up facts when they don't know something, like Chat-GPT does, for example.