Success and dysfunction are often bedfellows. Look at some of the most successful companies, and internally, they are an outright shit-show. But - for many different reasons - they make a shit-ton of money and defeat all competitors.

Like, with these 2,000 people locked out of devices? Assuming they're contractors? It probably won't affect the bottom line at all. A minor nuisance, monetarily. Easy to route around; just work people harder until the problem is solved, or take a minor write-off and play Tetris with the books to make it look like you actually made money rather than lost it.

But if you want to have a company where people are happy to work, you absolutely must have non-asshole leadership.

Not always. Said by people who worked at tesla/spacex, many engineers and tech people have to dance around, present correct decisions such a way that the asshat at top realises it and does it. Lots of theatre.

If they don't do that, the guy just does whatever he want, often leading horrible outcomes. It's only working because there are enough people who are passionate enough for the project and want it to succeed. Such people would leave if that was just a software company.