LastPass will autorenew a cancelled account

We went to go cancel our lastpass business account last year and it was basically impossible to do without calling them up on the phone.

We also switched our billing CC to a generated one with a $1 limit before canceling because this is the exact type of shenanigans one should expect with lastpass or any logmein company for that matter.

They probably just forgot to delete the subscription in stripe or whatever they use to manage it after the account was deleted? Sounds like a bug and not intentional? Can't imagine it is, they'd have to put more effort into customer service to handle the refunds anyway..

In the travel and accommodation industry it’s very common to have these things called “virtual credit cards”. Essentially, you pay booking.com for the room and booking.com has their banking provider generate a new credit card number and put exactly that much money on it, then booking.com gives that number to the hotel for them to charge it. It’s a great solution for preventing extra charges.

I would love for banks to provide this kind of service, even in a limited fashion, to customers. When you give me a card number, assign me a range of numbers instead - that way I can give out a different number to each subscription service and no matter how much they load up their unsubscribe procedure with dark patterns I retain the option to simply revoke the card.

Had the same with todoist: account deleted, still pulled money.

To be fair, I got it resolved + my money back after a handful of e-mails.

I wonder if this is deliberate like some of the dark patterns employed by the likes of the NY Times when it comes to canceling subscriptions (almost impossible). Or is it just human error of having a separate billing department and the changes from splitting up with the old billing system?