The bags have ID tags that should be in the Air Canada data system, they find the bags, read the tags and find out who they belong to.

Is the fact that the data was corrupted, or there was a software issue that this couldn't match up.

Or are the bags just listed as being on a flight, and routed to the collection carousel.

Or is a case of the manager at the bag handling facility was under staffed, and overwhelmed by this all and just tried to be rid of the problem?