Well written. But not surprising. Gitpod's quality and customer support have really gone since they started to receive funding and shifted from customer focused growth to VC focused growth. Before they were a joy to deal with. That combined with the failure to deliver on the 2 year old promise of an Asian cluster means me and my team are in the process of moving away. Since the shift to VSCode, the latency issue is even worse. Gitpod was amazing. I wish the got back to building the best in breed web based IDE instead of trying to be the cloud backend for existing IDEs.
It's one of the better written messages IMO. At least the CEO admits it's his mistake, not the mistake of employees.