We hear a lot from people who have had a bad experience using PayPal.
But is there anyone who has had a good experience, either as a merchant, or as a customer?
But is there anyone who has had a good experience, either as a merchant, or as a customer?
I also like that both PayPal and Apple provide a centralized UI where I can revoke payment authorization for subscriptions, so I don’t have to argue with someone on the phone to cancel. My understanding is that Apple subscriptions incur a 30% fee for the developer (and often a price hike for me), so it’s nice that PayPal offers something similar without that fee.
Unfortunately not everyone accepts IBAN, and I don't have a credit/debit card at the moment (they're not common here), so PayPal provides an okay solution for now. I pay my Linode VPS with it for example, because that's essentially the only option I have at the moment.
The 30% fees is on App Store purchases
That's only a thing for Apple in-app subscribtions though, not for Apple Pay, right?
Supposedly there is a new management UI for recurring payments at supported merchants/PSPs, but I haven't encountered it in the wild yet:
Much better support than eBay or Amazon, at least for merchants, and the few times I've needed them as a customer they've helped me out. Even one time when I was socially engineered into ticking the "item received" when I hadn't received the item, they helped me get a refund.
I think a lot of the bad stories you hear about them come from people upset at the customer being always given the benefit of the doubt, even in suspicious fraud situations (e.g. where the customer has 3 positive feedback and the seller has 10,000). It's bullshit, but from a business perspective it's a small price to pay so that your customers don't think "am I about to get scammed?" every time they click the Buy It Now button.
If you drill down a bit too, you'll find a sizable minority of people who lost their shit at support staff then act surprised when they don't get any help.
How?
Makes it super easy when you get a new card or a card expires to simply change the card in PayPal without having to go through and change the card everywhere you used it.
I know PayPal gets a bunch of hate for some of their business practices, but I think most of that comes down to them being in the financial services industry which is the most regulated industry to operate your business in. This is the reason why you don't see much competition when it comes to payment processing.
The company was great to work with until it wasn't.
Most people, most of the time, will have no major issue (and few minor ones) and wonder what the hubbub is about; a minority of people, a minority of time, will have lots of minor issues and a few major ones, and some of them will be _devastated_ by the experience.
All of this is to say: You will find lots of folks who've loved PP and had zero issues, but when the company is that size, a 0.001% error rate screws over a lot of paying customers.
I've never heard a business prefer PayPal over CCs but maybe there are some.
If I was sponsoring someone this change would put end to that. I don't want to give my credit card details to Github.
I like that I have it set up to pull directly from my bank account (instead of going on a credit card bill to pay, possibly with interest), and that I just have to log in to paypal to make a purchase, and not enter any other numbers, or share my credit card number on an additional form/system that might get hacked.
If a vendor offers paypal as a payment method, I almost always choose it.
I have no particular loyalty to paypal, if another similar option were available I'd be happy to use it, paypal has just gotten such market penetration as non-visa/mastercard payment method. Nobody offers a "pay with venmo" checkout option.
Apple Pay is getting there as well.
No complaints.
As a regular user, I can't think of anything that would've annoyed me, beyond sending official emails that look like phishing emails, and then support not even being able to always distinguish whether it's a valid email or not.
Other than that, I've added a credit card, can press the pay with paypal button, login and pay for my goods. Nothing to complain in this loop really, so I'm curious what your perspective is.
100Bn of TPV flows through Paypal every month, why do you think all those people trust their money with Paypal?
That said, I would never trust them as a business owner. They are too happy to freeze funds and then never release them.