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Comment by powera | Hacker News Reader

I'm on Coinbase's side. From their point of view, this story reads like "I am trying to launder money".

Why not just use a payment method with a settlement period, instead of insisting on using a (new) debit card?

I am not on coinbase's side, because the advent of cryptocurrency, should it work - will make it trivially easy to avoid nasty letter regulation as it exists today.

They are taking steps to comply with a regulatory policy that is not voted on, nor written by legislature, and failing to make their case to the people that they should own their own money.

I understand why, but it bothers me that the CEO is pro crypto, has tons of money, and yet consistently fails to fight for the user.

You're on the side of the company with crap support ghosting its customers? For your users' sake I hope you're never in charge of running a business.

Some customers are more hassle than they are worth. Clearly Coinbase has some business customers, and they have responded to this guy multiple times.

They have no obligation to keep responding to someone who isn't even a customer yet, and appears incapable of transferring money to them in a legal way that their policies support.

While I agree that the process could have raised red flags with the customer's behavior, why not have a human look into it and verify that it's legitimate?

Why the ghosting/poor communication?

Because humans are expensive, and you (the customer) aren't worth the effort and expense unless you're a major client with lots of money.

I read it like you read it. But I'm just a stupid American who gambles.

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