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Comment by martian | Hacker News Reader

(I'm an engineer at Thumbtack.) Thanks for the feedback. I'm sorry to hear you say that you had a difficult time, since usually we hear the exact opposite. Of course, any transaction between two real people always is burdened by the complexities of a real interaction.

If you have specific feedback on what we can do better, we'd love to hear it -- either here or you can email me directly: chris at thumbtack.

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I've used Thumbtack and I must say that it's a user-friendly website. You talk to real people and you can pay right then and there.

I think that mostly things on thumbtack just seem rather static, whereas craigslist is fluid. Craigslist is pretty close to pure UGC. On thumbtack the leads come in kind of slow (0-3 a month) and everyone competes with static profiles and a chance to write a short note (which is nice, but also can feel stale, and untimely)

I want to go to the website and connect with people ready to work together right now, or at least communicate with people in real-time. If you are active on craigslist and have the time you can email people until this happens, and it usually doesnt take that long.

Great, thanks for clarifying. The problem you're describing is essentially one of volume, if I'm understanding correctly. As you might imagine, increasing volume is one of our top priorities. If you have further specific thoughts or feedback, please let me know.

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