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Some stuff has gotten a LOT better - doing community meetings online has been great for transparency. Some of it though, has gotten a LOT worse - I get the feeling that a lot of journalists haven't been outside for the last 2 years.

Lol, my girlfriend has been doing remote state work for 4 years now. Service levels have gone down because the same X amount of government workers were asked to take care of double the rate of applications and requests because everyone got fucked during the pandemic and needed basic help from the state.

These people are asked to pick up ten "medium" (using Tshirt rules) tickets a day and have a hard, legally mandated cap of each ticket must be actioned by 40ish days.

If you do software development, these people work way harder than you ever have, and get paid $40k a year for doing it.

I agree 100%. The level of customer service has hit the floor. I'm not sure if it can go any lower.