Alan Turing and the Programmable Universe
slideshare.net
slideshare.net
I think the reason people somewhat erroneously try to 'robotize' people is the fact that they want consistency even if the quality is poorer.
He then makes the classic mistake of conflating "intelligence" with "consciousness", completely ignoring Turing's main insight: that consciousness is not testable in human nor machine, and thus, if it acts human, we have no reason to deny it consciousness.
I don't think he's conflating "tech easier" with "people dumber", but rather bringing up an interesting way of thinking about the issue.
Also, he isn't conflating intelligence with consciousness -- his whole point about the Turing test is that he thinks people "don't get it" -- that it's not really proving anything (and he uses the logical device of saying "what if the judge of the test is dumb").
Here's the text of slide #80, for example: •The real test is consciousness, not intelligence •An “intelligent” machine is not necessarily conscious •Conversely: a machine does not need to be too intelligent in order to be conscious (many people are not intelligent)
No ease of use, or access to knowledge will fulfill the 'aha moments' and the gut feelings of building a new bridge between you and the world. But it's something hard to see at first and it easily fades.