I’m quite shocked Bill Gates’ email was so nice. Can you imagine if it had been Linus Torvalds or Steve Jobs? Maybe that explains how it got that way.
Anyway, his account sounds like a typical Windows user experience, especially from that time. I guess that shows the power of having a monopoly: users are forced to put up with it, no matter how awful it is.
Maybe he was using his iPAQ, though
He just sent a pretty complex and in-depth walk thru of a terrible experience in probably about 15 or minutes or less (not including the time it took to actually go through this process).
Normally, when I see writing that bad (like on a discussion forum like this one), I just dismiss the author and skip the comment. A mistake here or there is understandable, but this was too much.
We're humans and we're.not.9erfect.
I suspect that to be some artifact of the way the email has been stored/archived over the years.
Sorta looks like the email was line wrapped to 100 chars, then line wrapped again to 95, and whatever words fell off a line were deleted.
But that said, it’s no more poorly written than some of my emails would be if I’m tapping them out in a state of frustration, as he seems to be!
Look, everyone uses heuristics to assess the world. Turns out yours is somewhat broken. Might want to update it.
That's what you sound like. They are discussing technical user experience, not engaging in some Oxford debate. His articulation is good enough for the message to pass through.