" When you are growing and everyone trusts you, you can do no wrong, and your mistakes shrink into nothing on their own."
" When you begin to shrink and your reputation sours, you can do no right, your wrongs balloon catastrophically and your rights slowly shrink into nothing like your wrongs used to"
Academia I'm sure provides tons of stuff, but once you sour your reputation and you pop your balloon, it's very very hard to recover from it. We've gone from a world where the average person trusts institutions to a world where the average person doesn't.
Even I don't trust anything coming out of any large institution anymore. If I look up news, and I see CNN and MSNBC and any of those big networks, I keep scrolling until I find someone showing me the raw event with no commentary.
If I search some review I scroll past all of the official review sites and find some random nobody who appears to be expressing their own experiences.
Why?
Because I don't trust anything bigger than an individual. Doctors hide themselves behind hospitals with a million accountant sent number punchers who are incentivized to screw you over.
Companies pull the journalists into their wings so that the journalists are beholden random advertisers, and can write whatever they want without much risk to their own credibility.
I'm confident academia is falling to very similar issues. These institutions take responsibility and spread it thin like butter over toast, and when you do that everything and that institution needs to be considered not credible.
All of these opinions of academia probably come from the behavior of a small fraction of bad actors who get popularized in the news, but because those bad actors aren't named and shamed as individuals, the institution takes the blame and all of the good things that come out of it are no longer worthy of trust.