You seem to be moralizing them, eg "then perhaps they shouldn't exist," "maybe its time to change the business model", etc. You said "then they need to be better at business" and when they changed their business model to be "better at business" by closing unprofitable stores, it's like you said, "no, not like that" as it sounds like you don't like how they took your advice. The fact is closing unprofitable branches is how many companies make money, they don't run a charity after all.