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UPS has a good union. It is usually the same driver on the same route and they know what they're doing. I don't know what happened with FedEx and their union but it always seems to be a different driver who is not confident. For residential service anyway. Amazon pits multiple local 3rd party carriers against each other in a race to the bottom in both quality of service and labor quality of life. Really shameful behavior by Bezos IMHO.

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As I understand, FedEx Express are FedEx employees and paid properly. FedEx ground is “independent contractors” who are poorly paid.

I do not understand the logic behind devaluing the FedEx brand like that, especially since a FedEx express driver will not pickup a FedEx ground package and vice versa. They expect customers to keep track of this?

I don't think it's just the drivers -- my understanding is that FedEx Ground is outsourced on a city by city basis.

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