Where I currently work it's absolutely a process problem (of Scrum). The version of scrum they're running wants you to just get the committed stuff done, and it's irrelevant what it leads to. There is no room for understanding the end goal and making sure you reach it, with a set deadline as well.

You might as always happens attack them for not doing Scrum right, and I'll tell you that's the age-old cry of the agile-folks: you're not doing it right, and nobody ever was.

Fuck scrum, it's not agile, never was and never will be.

Adding any action to check if you are on the right track helps. Scrum doesn't have any, it assumes the development is subservient to the PO, and the PO is that flawless being that does everything perfectly, even when nobody tells him he has to do it. It also and adds a lot of confusing tasks that distract the PO from this one main goal.

Thus, the odds of a team knowing where they are going reduces drastically if they start doing scrum.