Did they give any explanation of exactly why they had temporarily stolen your $400,000?

That's what would worry me the most after it's been resolved, just how arbitrary and opaque and uncommunicative their whole process is.

I wonder how many other people they've screwed over with this terrible approach to customer service. We'll probably never know, it's not something they're likely to be transparent about.

I'm very glad you went public with this to show the unapologetically uncooperative underbelly of such a well-marketed darling of the payment services space.