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Dwolb

Therefore they can’t optimize anything.

They have 0 visibility into any of the operations and therefore can’t derive any insights or install controls.

They have no idea if:

Some professors more effective teachers than others.

Which days students buy more food.

Whether taking a given prerequisite leads to better mastery of advanced material.

If additional spend is correlated with better student outcomes.

For people in tech businesses, it’s such a shocking thing to read it’s hard to fathom how any of the leadership at universities find this situation acceptable.

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I didn't go to a prestigious US university but even mine had all this data and used it. In tech we like to think we are the only ones to "get" data. We are not.

Teaching outcomes are evident from exam results, grants won, papers published etc and are routinely used to determine promotions, staffing and more. Food/footfall etc are monitored and predicted by the private catering companies on campus. Budget reviews are comprehensive and require yearly and greater analysis of university performance on a per department basis. All that doesn't even include competitive processes like ranking tables for universities, applications for grants, participation in international research groups etc etc.

> They have no idea if: Some professors more effective teachers than others.

What are you even talking about? Literally every course at most universities end with an evaluation. Obviously, there are other problematic ways to measure effectiveness (publications). How much that data gets used is another question and varies widely by institution. “People in tech businesses” love to exaggerate the quality of the data they have and its usefulness, hence the Subprime Attention Crisis that is rapidly eroding their cash on hand as the Fed’s cheap money and QE dries up.

My school did course evaluations every year, and I’m under the impression that the Professor’ performance is tracked in the sense that if somebody was failing too many students, it would be noticed. Beyond that, I’m not sure how one could evaluate teaching without also being a subject matter expert. So this seems more like the sort of thing that ought to be handled by the professor’s expert peers, than data people or administrators.

> For people in tech businesses, it’s such a shocking thing to read it’s hard to fathom how any of the leadership at universities find this situation acceptable.

I’m in a tech business and it doesn’t sound shocking at all. The only things people really have data for is how many people are giving them how much money.

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