actually, chatbots may reduce costs and time of support for companies, but in the user perspective it's a mess. bots usually can do what it's available easily in the platform, but if I am talking to support it's because the problem did go bad so hard that I need a HUMAN in support to solve my problem.

so... chatbots are a shield which companies use to protect your support team for high demand while users like me try need to destroy the shield to get what I want.

it's at least a conflict of interest.