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The guy said the ticket was resolved multiple times, but then I just responded again. He'd respond back with some unhelpful answer then say at the end "this issue is resolved"

TIL google had support tickets, I thought they largely didn't communicate with their client base

For most reasonable definitions of “communicate”, that is accurate.

They don't except for certain products. Google Cloud has a paid support plan. The free tier only lets you file tickets for billing issues. I ended up just filing this ticket as a billing ticket even though it's really not

Yeah I had similar experiences with GCP support a couple of years ago when I discovered that killing a k8s cluster takes hours. My issue was technically related to billing since I was getting billed for GPU VMs the whole time, but their free support was completely useless. They probably exist only to meet some checkbox requirement for accepting credit card payments

AWS will auto close a ticket after no response / activity for multiple weeks. That’s only after many, many warnings.