I worked with the Office of the Privacy Commissioner of Canada(OPC) on this a few years ago. I don't have credentials and that's enough for them not to take it seriously.

I'm the only reason the 2FA is there. That change was the only change they would commit to. A few days ago is the first time since that I've logged into my account.

I'm planning to contact the Competition Bureau tomorrow with the information. They are currently looking at Freedom's viability under a significantly less powerful company than Shaw Communications Inc.