The question is did SW attempt to add it before and it was rejected by the union? or is this just another example of SW not putting tech in the foreground, and instead treating it like a cost center that only needs to be maintained?
I don't really care if Southwest tried to negotiate for it, chose not to for some well thought out reason or just dropped the ball. The fact that they have to negotiate for it is broken. The "system" is not set up to allow for agility and innovation. Instead, it acts on protectionist incentives on all sides, none of which directly consider the consumer first.