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Incidents like this go a long way toward teaching corporate America that software shouldn't be some forgotten "IT" vertical on your org chart that you staff with random contractors.

Software is core to your business. If you don't invest in it, you're going to pay the price.

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People mistaking software as something that just does something is the problem. Software is stored and executable knowledge, so if some component of that breaks down, you need to be able to pull it from somewhere else. Otherwise, you get situations like this.

They are already pretty resentful at us because we have such high salaries compared to the rest of the population... I bet that nobody is willing to give any penny more to their IT departments

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