Meh, everybody always says that. In six months when this is a distant memory… it will be business as usual.
For me (I am affected), this is actually another in a series of recent events that are making me reconsider my preference for SWA. They are no longer a "cheap" airline, routinely more expensive than the other major carriers. Their planes are not nice anymore. I've flown on a few other airlines over the past few years and found their planes to be nicer with more features (like chargers and phone/tablet holders). And now this. The cancellations are one thing, but they totally botched the communication of it, and their practice of delaying flights throughout the day only to cancel half of them after several hours left people stranded.
Will I stop using them? We'll see how they respond, but they may not be my first choice anymore.
https://blog.autoslash.com/secrets-to-getting-a-cheap-deal-o...
But for the 329,925,000 other Americans, many of whom have a long history and belief in Southwest’s reputation for customer service and fair policies? They will have forgotten by next week.
I just laugh at the upset attempts when you go to check in online: “get priority boarding and 2 inches of legroom for only an extra 50% on top of the ticket price.” I really don’t see much evidence that there was actually a race to the bottom. And I certainly won’t blame consumer preferences when I don’t see any options for slightly better service for slightly more money.
Boston to Las Vegas, Orlando, or San Francisco, I’ve got a wide variety of choices, 2-4 carriers flying more than that non-stops per day.
Flying from Des Moines to Presque Isle, Maine, I have only a bunch of 2 and 3 stops on United.
BOS has the "advantage" of serving a fairly large population while also not being big enough to be a real hub for anyone[0], while being simultaneously big enough to have service from nearly everyone.
Unlike a lot of airports smaller or serving fewer people than BOS (and some of comparable size), you can get from BOS to a whole mess of hubs.
A few select routes (BOS to SFO as noted) are incredibly well-served because of the volume of lucrative business travel between the two and the fact that a whole mess of airlines already serve both airports.
[0] No, JetBlue doesn't count. Boston is as much a hub for them as CLE[1] was for Continental. I.e. a second class hub at best.
[1] CLE by comparison only really serves Cleveland. Columbus, Dayton, Cinci, Indy, Pittsburgh and probably a few others from a similar radius BOS draws from all have decent(ish) airports. All of those have basically the same problem as CLE or are worse in some way. I've flown through or into and out of all of them.