Asking the government to step in for additional regulation is rarely helpful. For this type of failure, the free market will determine whether processes and tools improve, or whether the status quo is good enough.
Free market?
Regulation sometimes helps remind the free market that fuckups like this can come with real human costs.
Regulation imposes those costs and more on real humans and rarely heads off fuckups.
Market forces can correct here. Vote with your wallet.
What's an airline got to do with the free market? They're a extremely highly regulated business.