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Comment by jrochkind1 | Hacker News Reader

> Other issues that have exacerbated the airline's struggle to accommodate the holiday rush include problems with "connecting flight crews to their schedules," Perry said. That issue has made it difficult for employees to access crew scheduling services and get reassignments.

Wait, what issue? Those words didn't actually say anything.

Is this implying that it was a software failure with the scheduling software?

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Yeah, the word "connecting" has a double meaning. Do they mean crews of connecting flights, or associating crews with their proper schedule.

Sounds like it’s doing more than implying it. The scheduling software seems to be pretty hosed at the moment

To me, "problems connecting flight crews to their schedules" does not clearly say it's a software issue, but maybe implies it. But you have other information that it is?

Any info on the details? Like, I'd think this is what scheduling software is for...

Appears their scheduling software is just woefully inadequate and requires significant human intervention and it just gave up.

https://www.reddit.com/r/flying/comments/zw5lsl/comment/j1tn...

I feel like this is a good illustration of the problem with "eh, why does technical debt matter, everything is still working isn't it?" It is, until it's not. And then it's too late.

Pilots literally having to call an 800 number to get their schedule, not enough capacity on the 800 number.

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