Articles like these (which can generally be grouped under the "what the hell is Google doing with my account and my data, and why can't I reach out to a human to get out of this Kafkaesque nightmare?") are popping on HN on a daily basis.

I've previously been reported for commenting on a previous article that Google is a faceless company that produces shitty products and it doesn't actually doesn't give a shit of user experience, negative feedback nor deleting/locking accounts (and, often, years of work) for no clear reasons.

Somebody responded "on HN we often hear only one side of the story (people getting a negative experience with Google) and not Google's side".

So, since many Google employees are also here on HN, I ask you folks: do you have any words to say in defense of these crappy policies?

If yes, then I'm happy to change my mind about Google, and eat back all the countless offenses I've thrown at the company over the years if convinced by enough plausible arguments.

If no Google employees can come here (or, even better, directly reach out to those impacted by their bad decisions) and defend their policies, then I abide to my words: Google is a shitty company that produces shitty products, it is proud of being a faceless company that doesn't care about supporting users (even though it makes a lot of money out of their data), it makes horrible business decisions, and it leaves people in the dark when locked out of their accounts. Such companies, in a healthy market with enough competition, deserve to rot and fail and be mourned by nobody.