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> My old instincts kicked in and I decided it would be more fun to hack and blog for a week than to waste any time dealing with the customer support.

Don't get me wrong, I like reverse engineering as much as the next guy. But if you really are annoyed by such DRM tactics, you _should_ deal with their customer support to communicate your frustration. Otherwise, nothing will ever change.

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Since when has complaining to customer support as a retail consumer ever changed anything? Retail can cause change by using third party media channels and, by some miracle, generating enough attention that it makes business sense to respond.

Enterprise customers are a different story.

If they get enough angry expletive-laced rants about how horrible their system is, maybe they'll pass that feedback on. And you get a good catharsis out of it.

You're just wasting your breath, and the CS people don't care.

No. This stuff is intentional and the reader isn't the customer.

Extract the file and then complain to support for a refund.

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