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Comment by schiffern | Hacker News Reader

Anything!

Please let them know my recovery account (another gmail, FirstnameLastname) is also locked.

Edit: I'm back in to my recovery account!! Just enabled 2FA to avoid getting locked out again.

My main account is still locked, but it let me verify via my old password, new password, and recovery email code. The message says that they still need to verify more, but I should look for an email to login within 48 hours.

Fingers crossed!

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Thanks for everyone's help. Backup email works now. Looks like (fingers still crossed) I'll be getting back into my main account in 48 hours.

Obviously I'm re-working my email solution as we speak... starting with backing up my Google data!

Lots of good recommendations in this thread. Learn from my mistakes. It can happen to you!!

I was about to take out my work (G) laptop and send this down the appropriate channels. Very glad to see someone else stepped in already.

This is definitely I (personally) wish we could do better, I feel embarrassed and very slightly partially responsible whenever I see our support failures making the front page of HN.

Thank you!

Hi there! I hate to pile on, but I have a very similar issue and was wondering if you'd be willing to help. About a year and a half I lost access to a Gmail account with emails going back all the way to the beginning. Lots of sentimental messages, stuff like that. Logged into it after a long while, started looking at picture attachments out of nostalgia and somehow tripped an algorithm that locked me out. I stupidly did not have 2FA set up as this was not my primary account, so had no other way to offer proof that I was the rightful owner, despite having the correct password. I tried all the usual things - waiting a long time, trying old devices (phone, laptop), going back to the old location I used to live... nothing worked. Would love to regain access to years of memories.

What did you do? What worked?

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