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uhhhh, how so? Their upselling is questionable (although as long as you never select an option you'll have no problems) as it misleads "naive" consumers, but impossible to unsubscribe? I often cancel domains and other products with them, I've never had a problem. What's the problem you've had?

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I would say their user interface was designed to be a maze which is extremely difficult for the average user to figure out. Nothing was technically impossible once I found out the convoluted way to do it, but the design is no accident and many laymen just give up trying to leave or cancel.

It's impossible to delete your account with Godaddy, that's probably what he's referring to.

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