Then, after that didn't work, we had to go to find the weird bearded guy that didn't like to talk to people, but knew everything. He would usually tell you the answer, but in a condescending way that made you understand that you only came to him in "emergencies" and that you were kind of stupid for asking an "obvious" question. Actually, now that I think of it, that is stackoverflow now!
Thank god message boards started taking off! ... but sadly, then the "real" Internet came and killed it. :-(